Observe.AI (www.observe.ai), an intelligent workforce platform transforming contact centers through AI, announced today that it has added SOC 2 Type II and PCI DSS Level 1 to its compliance certifications.
The new attestations provide independent, third-party validation that Observe.AI securely connects and orchestrates customer interaction data to the highest possible standard – with no exceptions.
As the cybersecurity threat landscape continues to evolve, contact centers are prime targets due to their wealth of customer information. Failure to mitigate risk ultimately costs brands millions in assets and intellectual property, exorbitant fines and legal fees, downtime and incident response, damaged reputations and irreversible loss of customer trust and loyalty.
“The protection, security and confidentiality of customer information is our top priority. The addition of these two certifications reaffirms our commitment to protecting data in accordance with...
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Source link https://vmvirtualmachine.com/observe-ai-adds-enterprise-class-security-certifications/?feed_id=65355&_unique_id=62e0c6fab6886
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